Intelligent SME.tech Issue 20 - Page 10

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Remote working causes six out of 10 parents to suffer burnout
Employment Hero reveals that 59 % of working parents have experienced burnout in 2022 , increasing their stress levels and frustration at work .
The survey of more than 2,000 UK SME employees highlighted how working parents are pulling off the ultimate balancing act .
Excluding partner support , nearly half ( 47 %) of surveyed working parents said they never had childcare support at home , while 45 % had help occasionally and only 7 % they always had help available .
Male working parents are more likely to say they received various forms of support for childcare , with 22 % agreeing that their employer supported them with working remote or hybrid working arrangements . Just 15 % of working males received additional leave days , compared to 9 % of females and 12 % received a generous parental leave policy , versus 8 % of working women .
Adactus launches new customer service suite for small business owners
Periculus and TIP National expand digital risk solutions for SMB customers
Adactus has developed a new suite of customer service solutions for independent hospitality , leisure and small business owners to build personalised , connected customer experiences .
Recent reports show that over 80 % of today ’ s customers will
leave a company after just two or three bad experiences , with around the same number saying that the experience of a company is as important as the products and services they buy .
Today ’ s customers are ever less tolerant of bad service and , if treated like a number , will have no hesitation than to take their business elsewhere .
“ Whether you ’ re a restaurant , hotel , hairdressers or vets , the challenge for smaller or independent businesses is competing against the larger chains when it comes to delivering a customised service that today ’ s customers expect , said Scott Muncaster , Managing Director of Adactus .
Periculus has announced the launch of a new cyberinsurance offering for users of its digital risk management solutions .
Developed in collaboration with TIP National , LLC , Periculus now provides small and medium-sized businesses ( SMBs ) the ability to instantly request a quote , purchase
and manage a cyberinsurance policy tailored to meet the exact needs of the business .
“ We are thrilled to partner with TIP , which makes accessing and procuring cyberinsurance easy for our customers ,” said Mark Lowers , CEO of Periculus .
“ This new insurance offering completes a technology stack that includes a free cyberrisk assessment and report , powered by Mastercard ’ s Cyber Quant , the ability to purchase recommended mitigation services through cybersecurity services partner , Merchants Information Solutions , and Risk Concierge , our exclusive platform for Periculus users that provides a custom dashboard to easily manage digital risk in one place .” �
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