Adactus has developed a new suite of customer service solutions for independent hospitality , leisure and small business owners to build personalised , connected customer experiences .
Recent reports show that over 80 % of today ’ s customers will
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leave a company after just two or three bad experiences , with around the same number saying that the experience of a company is as important as the products and services they buy .
Today ’ s customers are ever less tolerant of bad service and , if treated like a number , will have no hesitation than to take their business elsewhere .
“ Whether you ’ re a restaurant , hotel , hairdressers or vets , the challenge for smaller or independent businesses is competing against the larger chains when it comes to delivering a customised service that today ’ s customers expect , said Scott Muncaster , Managing Director of Adactus .
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Periculus has announced the launch of a new cyberinsurance offering for users of its digital risk management solutions .
Developed in collaboration with TIP National , LLC , Periculus now provides small and medium-sized businesses ( SMBs ) the ability to instantly request a quote , purchase
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and manage a cyberinsurance policy tailored to meet the exact needs of the business .
“ We are thrilled to partner with TIP , which makes accessing and procuring cyberinsurance easy for our customers ,” said Mark Lowers , CEO of Periculus .
“ This new insurance offering completes a technology stack that includes a free cyberrisk assessment and report , powered by Mastercard ’ s Cyber Quant , the ability to purchase recommended mitigation services through cybersecurity services partner , Merchants Information Solutions , and Risk Concierge , our exclusive platform for Periculus users that provides a custom dashboard to easily manage digital risk in one place .” �
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