Management ( ITBM ) provides a project and portfolio management solution that helps its customers improve capital and resource optimization while accelerating project time-to-value . ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact ( TEI ) study and examine the potential return on investment ( ROI ) enterprises may realize by deploying ServiceNow ITBM . The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Project and Portfolio Management ( PPM ) and other product features of ITBM on their organizations .
To better understand the benefits , costs , and risks associated with this investment , Forrester interviewed two customers and surveyed 30 more , all with multiple years of experience using ServiceNow ITBM . ServiceNow ’ s PPM solution is part of the IT Business Management solution set , which includes the following modules : Project and Portfolio Management , Resource Management , Demand Management , Agile Development , Test Management , Time Cards / Sheets , and Financial Management . These capabilities work together to help customers strategically align portfolio spend , accelerate project timeto-value , manage resources more efficiently , and improve project performance and visibility for leadership . �