TECH AND DIGITAL EXPERIENCE WOES lead to £ 2.1 billion loss for UK businesses
EW RESEARCH OF 2,000
UK hybrid workers has revealed the scale of lost time and money businesses are experiencing as they undergo the post-pandemic shift to a hybrid model . The survey , from workforce analytics specialist , Scalable Software , found an average of 6.96 hours per week are wasted as employees struggle with a lack of access to technology and with technology that doesn ’ t work . This equates to a significant annual productivity loss of £ 2.1bn for UK PLC .
The survey also highlighted the impact that substandard technology and poor digital experiences are having on wellbeing . Employees are working an extra 2.2 weeks a year because of poorly designed workflows , a lack of user-friendly applications and because they are not equipped with the right technology .
“ The world of work has undergone its biggest transformation in decades and many businesses are still struggling to adapt . Inadequate technologies and poor experiences are costing organisations billions in terms of productivity . This clearly is not sustainable ,” said Mark Devereux , CTO , Scalable Software . “ There ’ s no doubt that spotting and rectifying technology or wellbeing issues is harder when the workforce is dispersed , but organisations must act now to cut out this waste . This means ensuring an in-depth understanding of an employee ’ s hybrid working experience .”
MORE THAN HALF ( 54 %) SAY POOR DIGITAL EXPERIENCES
HAVE LEFT THEM FEELING
FRUSTRATED AND 38 % SAY IT HAS REDUCED JOB SATISFACTION .