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Automation and technology are changing the way we all work , especially in light of the restrictions placed upon many of us , due to the pandemic . The HR department is not immune to these changes , many of which are here to stay , and has had to adjust and embrace the introduction of new technology and automation . Three experts explain how HR departments can embrace these changes .

Darren Beck , Managing Director of CallCabinet

While COVID restrictions may not be around for much longer , their impact will be felt long into the future . One of the biggest effects of the pandemic is the shift to remote and hybrid working , with many employees now only expected to go into the office once or twice a week , and some working from home permanently . The success of this hybrid system has been largely down to reliance on certain technologies , including cloud and access to portable devices like laptops and smartphones . The king of all these technologies , however , is video calling software .

While video calls played a role in the working environment pre-COVID , they were not seen as essential . Instead , workers would travel to see a client in person or have a face to face conversation with a colleague in the office . Now the technology looks set to be a fixture post-COVID , and this will inevitably have an impact on HR .

Firstly , the HR department is tasked with managing the entire employee life cycle from recruiting , onboarding , training and offboarding , therefore those working in the department have to be prepared for sensitive conversations with current and future employees . With more employees now choosing to split their time between the office and home , it is essential that compliance is met when conducting a HR meeting . This means being able to record HRrelated video meetings for review if required , especially where there could be future legal implications . The same is true of transcription of video or audio .

Such a decision was made in the finance sector back in January when the Financial Conduct Authority ruled that financial services

Darren Beck , Managing Director of CallCabinet