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ULWEMBU TRANSFORMS SERVICE DESK OFFERING TO ALLOW FOR REMOTE SERVICES AND EXTENDS SERVICE WITH ACSA
Ulwembu Business Services , a South African
ICT services company , has augmented its existing IT Service Desk Management offering to allow for a virtual service desk offering .
The company stated that the initiative will assist local businesses to seamlessly manage their service operations and ensure service delivery to users , regardless of location .
Chipe Mogoboya , Oracle Project Manager , Ulwembu , said this has allowed the company to continue to provide an end-to-end service to clients throughout the locked down period . “ This includes Airports Company South Africa ( ACSA ), which owns and
THE ORGANISATION ’ S REQUIREMENT WAS FOR A TURNKEY SOLUTION THAT WOULD OFFER ACSA BETTER VALUE , IMPROVED PERFORMANCE AND LOWER RISK THAN ITS PREVIOUS INTERNALLY MANAGED SERVICE AND OUR OFFERING FIT THE BILL .
manages a network of nine airports in South Africa , including the three main international gateways of O . R . Tambo International , Cape Town International and King Shaka International Airports .
“ ACSA outsourced management of its service desk to Ulwembu Business Services as part of its strategy to embrace managed services across the organisation . The first step towards ACSA ’ s planned managed services push was the outsourcing of its service desk . The organisation ’ s requirement was for a turnkey solution that would offer ACSA better value , improved performance and lower risk than its previous internally managed service and our offering fit the bill ,” Mogoboya explained .
Ulwembu was awarded the open tender based on its existing positive relationship with ACSA , which encompasses the implementation of business process management ( BPM ) technologies , including Oracle and IBM solutions .
He added that : “ Ulwembu ’ s position as a trusted technology partner , already embedded within ACSA ’ s IT environment and with a good understanding of the organisation ’ s business and technology needs , made us the ideal partner to assist ACSA once again . We met all of ACSA ’ s specific service desk criteria , as well as their requirement for best practice advice . The extension of Ulwembu ’ s full service IT Service Desk Management to a virtual level will play a fundamental role in helping businesses to stay up-and-running , whatever the circumstances .” �
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