Intelligent Health.tech Issue 06 | Page 45

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from customer service and order booking to inventory management and delivery tracking ,” said Jackson D ' Souza , CIO at MNH .
To ensure the performance and availability of these critical services , MNH invested in a hyper-converged infrastructure ( HCI ) solution which despite being from a leading vendor , had several shortcomings that impacted the smooth operations of its various lines of business .
“ Once during planned shutdown , it took three hours to restore our systems . As a 24 / 7 operation with so many retail outlets , every minute of downtime translates to lost sales , frustrated customers and a direct impact on revenues ,” D ’ Souza added . “ We were convinced HCI was the solution but we needed the support of the best provider in the market .”
Solution
Having received an overwhelming number of positive reviews for Nutanix from his regional peers , the decision was clear to D ’ Souza .
“ Initially , our intention was to only deploy Nutanix in our main data centre , but after experiencing the incredible ease of deployment and use during the POC , we immediately expanded the scope to include our DR site as well .”
“ The cost benefits were also impressive , with our estimates showing the TCO with Nutanix to be 60 % less than the offering from our previous partner ,” said D ’ Souza .
While it had taken their incumbent vendor six months to deploy the HCI solution in the main data centre alone , MNH needed just a month to deploy Nutanix at both sites and migrate all applications to the new environment . All the group ’ s core services , as well as its vertical-specific business applications run on Nutanix .
Customer outcome
Simplicity stands out
“ Previously , we had to manage solutions from multiple vendors which meant dealing with complex licensing , engaging with multiple teams for support and inevitably navigating finger-pointing when things went wrong ,” D ’ Souza said . “ With Nutanix , we have a single vendor we trust and this gives us the confidence to scale without constraints , added costs or risk .”
This simplicity has also translated to an ability for D ’ Souza to refocus his team ’ s time and efforts on innovation .
“ We have a dedicated infrastructure manager and whereas before , he would spend all his time in managing our
Jackson D ' Souza , CIO at MNH
environment , this aspect of his workload has been dramatically reduced since we migrated to Nutanix . I ’ ve therefore been able to assign him to other projects that drive business outcomes .”
Performance exceeds expectations
Offering an example of how Nutanix has untethered his IT team from the constraints imposed by the performance limitations of their previous HCI solution , D ’ Souza added : “ Due to latency issues , we were unable to upgrade our mission-critical core ERP system to the latest version and take advantage of the new features that could streamline our operations and enhance customer experiences . But with Nutanix , we can run even this tremendously resource-hungry workload with no performance issues at all .”
D ' Souza estimates that Nutanix ’ s solution will meet his organisation ’ s
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