Intelligent Health.tech Issue 06 | Page 39

I N D U S T R Y I N V E S T I G A T I O N

LEVERAGING HEALTH DATA IN THE INTELLIGENT AUTOMATION OF UNDERWRITING

Simon Spurr , Managing Director at Alula Health Technologies , speaks to us about health insurance and how underwriters should be embracing advancements in automation to help the sector .

Given the myriad of stakeholders along the healthcare journey , integrating the almost countless , disparate data sets to get a singular view of a consumer is a complex undertaking . Being able to do so effectively creates significant opportunities for both health and life insurers to better understand and manage new customer applications , develop rich engagement strategies and gain fresh insights into existing policyholder risks .

Traditionally , the insurance underwriting process has been a complicated , timeconsuming process with questionnaires and medical forms to complete . These questionnaires can result in incorrect new business pricing and decisions and conflict at the claims stage due to potential nondisclosure which the consumer may or may not have understood when completing the original paperwork .
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