Intelligent Health.tech Issue 05 | Page 12

NEWS

LAKESIDE SOFTWARE DELIVERS COMPREHENSIVE VIEW OF ENTERPRISE IT HEALTH

Lakeside Software has announced its latest technology advances designed to improve proactive IT management and the visibility of IT health . A leader in digital employee experience ( DEX ), Lakeside developed innovative proactive alerts that identify and prevent issues before they escalate to improve the overall employee experience . The company also released a completely redesigned Executive Insights dashboard to enable rapid visibility into the top issues affecting productivity and the business ’ bottom line . the advanced SysTrack Sensor platform to enable organisations to predict , alert on and prevent technology issues – such as network , web application or desktop application issues – from becoming widespread business disruptions .

“ Far too often , IT is forced to be an emergency care unit for issue resolution ,” said David Keil , CEO of Lakeside .
“ Demands to close more tickets each day across increasingly distributed workplaces has left the global support system in a constant state of reaction and fire drills . Lakeside breaks this cycle with proactive alerts – transforming industry-leading endpoint and experience data into real-time notifications .”
Lakeside offers one of the most comprehensive data sets , collected from a broad range of endpoints and leverages

HEALTH PLATFORM IMPLEMENTS SALESFORCE SALES MANAGEMENT SOLUTION

Dr . Consulta , a Brazilian health platform offering medical consultations , exams and services , has implemented Salesforce ' s CRM solution to raise the standard of customer service and offer faster response to health demands .

The project was carried out by Globant , a digital native company focused on reinventing businesses through technological solutions . In December 2021 , the platform – which already had over 4.5 million registered users – joined the cuidar . me start-up and began offering hospital plans to serve its recurring customer base .
With two sales teams working together , Dr . Consulta needed a single system to manage all customers seeking the product through both companies ' channels .
To date , over 16,000 subscribers have already acquired the health plans created through the partnership .
Douglas Viana , Solution Architect , Dr . Consulta , said : " We did not have a unified customer management system and , combined with the lack of integration with the cuidar . me platform , we realised that we needed to create a connected experience between the groups . There was a lack of consolidated view of prospects and opportunities , which occur through different channels and difficulty linking sales efforts to conversion .” �
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