Intelligent Health.tech Issue 02 | Page 42

GENESYS ’ KEY FOCUS IS HOW CAN WE IMPROVE THE EXPERIENCE FOR THE END USER .
I N D U S T R Y I N V E S T I G A T I O N
So , convenience is being able to transition from one channel to another seamlessly and you know where you are at every step of the journey ; you have all the data to understand where you are and what is going on . However , it ’ s not always simple
Gilles Talbot , Insurance Director , EMEA , Genesys

GENESYS ’ KEY FOCUS IS HOW CAN WE IMPROVE THE EXPERIENCE FOR THE END USER .

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