E D I T O R ' S Q U E S T I O N
Ivanti has announced the results of its State of the Digital Employee Experience ( DEX ) study .
Ivanti worked with global Digital Transformation experts and surveyed 10,000 office workers , IT professionals and the C-suite to evaluate levels of prioritisation and adoption of DEX in organisations and how it shapes daily working experiences for employees .
The report revealed that 49 % of employees are frustrated by the tech and tools their organisation provides , while 64 % believe the way they interact with technology directly impacts morale .
In fact :
• 26 % of employees are considering quitting their jobs because they lack suitable tech
• 42 % have spent their own money on better tech to work more productively
• 65 % believe they would be more productive if they had better technology at their disposal
Conflicting views remain between C-suite , IT and employees when it comes to the future of work and technology ' s role in enabling the culture of hybrid work . Just 13 % of knowledge workers prefer to work exclusively from the office , yet 56 % of CXOs still feel that employees need to be in the office to be productive .
Although 74 % of the C-suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive .
Globally the C-suite ' s priority was employee productivity , with workplace culture and employee satisfaction falling further down the list . Furthermore , 62 % of the C-suite concedes that leadership prioritises profitability over employee experience .
As employee experience continues to fall to the bottom of the C-suite agenda , IT will continue to deprioritise it on theirs with only 21 % of IT leaders considering the end-user experience to be the main priority when selecting new tools .
" Ensuring positive employee digital experiences is the new cornerstone of modern business IT management ," said Steve Brasen , Research Director with Enterprise Management Associates .
" The improvement of workforce productivity helps attract and retain essential talent , accelerates business agility and competitiveness , reduces operational costs and drives organisational success and profitability . Understanding DEX requirements is the key to adapting related technologies and practices that will support each organisation ' s unique environment ."
IT IS NOT SO MUCH THE PLACE OF WORK THAT IMPACTS PRODUCTIVITY BUT THE EXPERIENCE THAT PEOPLE HAVE WHEN INTERACTING WITH TECHNOLOGY .
The top challenges reported by office workers include too many emails or chat messages ( 28 %), a lack of connection to co-workers ( 27 %) and software not working properly ( 23 %). Despite these challenges and executive skepticism , all groups reported being more productive in the era of hybrid work , highlighting that it is not so much the place of work that impacts productivity but the experience that people have when interacting with technology .
Ivanti canvassed the opinions of 8,000 office workers , 1,600 IT business professionals and 800 C-level managers in the US , UK , France , Germany , Netherlands , Japan , China and Australia to understand their attitudes about how technology impacts productivity and employee experience .
HOW CAN BUSINESSES IMPROVE THE DIGITAL EXPERIENCES
OF THEIR EMPLOYEES ?
www . intelligenthealth . tech 25