H E A L T H I N S I G H T S
On-going technical support and guidance
With the unified communications system bedded down and fully functional , attention turned to other ways in which Tecala could support My Plan Manager ’ s activities . One was through the provision of managed services to support the MPM team .
" When you have a high proportion of people working in a hybrid environment , ensuring all equipment is operational at all times can be challenging ," said Hilliard . " Tecala assists by providing all our service desk support around the clock ."
Another area of focus has been My Plan Manager ’ s data backup and recovery capabilities . In line with My Plan Manager ’ s cloud first architecture , the organisation had a business requirement to ensure that it followed industry best practice around cloud services , risk and compliance .
Tecala deployed a modern cloud borne service to provide backup for My Plan Manager ’ s data across the entire organisation and protect all critical data assets in a simple affordable pay per use consumption model . In addition , this service delivered data protection , restoration and key reporting capabilities .
More recently , Hilliard says cybersecurity enhancements have been one area of focus with a Netskope Cloud Access Security Broker ( CASB ) and AlienVault Security Information Event Monitoring ( SIEM ) solution having been seamlessly deployed and integrated into their managed services . This will ensure the company ’ s infrastructure will continue to be as robust and protected to withstand any threats that might arise .
" With Tecala , we now have in place a valued technology partner ," said Hilliard . " As well as meeting our requirements today , we are confident they will continue to add significant value as our operations grow further in the future ." �
TECALA WORKED TO CONFIGURE THE NEW PLATFORM SO THAT IT CLOSELY MET OUR REQUIREMENTS .
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