SPECIALIST INSIGHT
in-house team wouldn ’ t be able to account for , regarding the scope and size of our customer base , and as such needed richer feedback based on real-world scenarios .
Applause provided that solution with their uTest community of vetted testers . Applause sourced testers from across Italy who already had or were willing to open a Credem bank account and carry out real transactions and mobile banking tasks . The testers left no stone unturned in ensuring the app met all specifications and customer requirements , including compatibility for people with disabilities . They followed structured test cases designed by Applause to identify functional , UX and payment bugs , which were saved as detailed logs on the Applause platform and then shared immediately with our QA teams and developers .
This allowed us to accelerate development and launch on time without any hitches . It ’ s very common to find bugs that need fixing before launching a new application or service , but we didn ’ t encounter any customer-facing issues with the mobile banking app during the launch . In the space of a few months , our app experienced a 45.9 % increase in logins , a 107.8 % increase in money
50 www . intelligentfin . tech