EDITOR ’ S NOTE
CATHERINE DARWEN , EDITOR
Hello and welcome to the fourth edition of Intelligent Fin . tech . I hope you ’ ve had a wonderful month and enjoy the latest issue .
For our cover story , we feature Eric Chas , Head of Customer Operations , College Ave .
Based in Wilmington , Delaware , College Ave Student Loans specialises in helping students and families pay for higher education . The company prides itself on providing the best experience through a top-notch team dedicated to assisting customers in finding the best college loan quickly and with ease .
College Ave recognised the necessity of quality support in all interactions from the first days of its operations . It looked to Advanced Call Center Technologies for support . Years later , College Ave has carved out a niche , with its contact centre serving as a source of competitive advantage , underpinning its ambition to be America ’ s student loan provider of choice . Chas tells us more on page 48 .
Continuing from the last issue , a prevalent theme remains predictions for the new year . Cashing In , on page 29 , explores the biggest FinTech trends for 2023 . Nick Root , CEO of Intergiro , tells us more , revealing how these innovative technologies will help businesses engage better with customers and build deeper connections .
Experts also reveal the latest trends in crypto and how businesses can capitalise on them , on page 39 . Here , Anthony Lesoismier , Co-founder & Chief Strategy Officer at SwissBorg , speaks to us in more detail about how crypto firms can empower , connect and govern a community unfettered by borders .
Regional Review , on page 44 , follows a similar theme , detailing the future of payments in Latin America . Rapid development in Latin America is leading to high levels of innovation in FinTech . We feature EBANX ’ s Beyond Borders
2022 / 2023 report , which explores the causes and potential effects this may have into 2023 .
We also have a range of ‘ intelligent ’ pages , which feature the latest in the cloud , security , mobile , software , blockchain and Artificial Intelligence .
I hope you enjoy this issue and if you would like to contribute to any future editions then please do not hesitate to contact me .
Catherine Darwen , Editor
Our Editor ’ s Question dives deep this month and explores how GDPR is helping to protect cross-border payments and customer data . Ricardo Ferreira , EMEA Field CISO , Fortinet , and Richard Bird , Chief Security Officer at Traceable , offer their thoughts on page 25 .
TO OUR MONTHLY MAGAZINE www . intelligentfin . tech
3