END USER INSIGHT END USER INSIGHT business for Asia Pacific , Middle East and Africa . I also carry dual responsibility as a Head of Vertical Markets LEAD & Global Account – Enterprise Accounts Management Portfolio . I have around 26 years ’ industry experience in multiple leadership roles .
What were the driving factors behind the decision to utilise CNet Training ’ s education offering ?
The stakes are high and challenges are manifold for data centre infrastructure managers . Therefore , we pooled our expertise and experience in data centre services operations to support across several disciplines . As a part of our commitment , we wanted to implement a schedule of professional development and educational activities for our core team with the leading technical education provider , CNet Training .
We have known CNet Training for many years and have been successful with the know-how imparted with Siemens US as an organisation , hence as a company with a strong reputation for designing and delivering high-quality technical education programs . We knew CNet could help us achieve our objective of meeting a benchmark level of knowledge throughout our sales and operations teams .
How has the data centre fundamentals program benefitted your sales and operations teams in terms of their capabilities ?
Training , education and professional development is a very important aspect within the culture of Siemens . Fulfilling our objectives has provided additional confidence and motivation across our teams while also benefitting the company as a whole .
On successful completion , learners were awarded a CNet Certificate of achievement and gained use of the official Data Centre Fundamentals Digital Badge to showcase their achievement . With this good fundamental knowledge of data centres , learners can now move on to explore further learning to help expand their knowledge and skills and can gain official certifications and qualifications within their chosen specialisms .
How did you decide which of CNet Training ’ s education programs best suited your organisation ?
The Data Centre Fundamental program is designed for individuals who are either new to the data centre sector or for those who sell products and services into it . We knew this was the best program to help us benchmark the level of knowledge throughout our sales and operations teams across the Middle East , South Asia and Asia Pacific .
The Data Centre Fundamentals program provided a detailed insight into what a data centre is and therefore helps to demystify the world of data centres . The program covers key areas , including an introduction into the data centre industry , the types of data centres , key infrastructure requirements , an overview of compliance needs , the people within a data centre and common challenges .
What business / operational benefits has this had for Siemens , if any ?
Companies today need to be more efficient with every asset they own . Data centres need to run like a business , looking at efficiencies across the board . Siemens worked with CNet to bring its data centre team up to the same platform in terms of knowledge and understanding of the latest data centre technology . From the sales teams to the service and operations team , they now all have the same skills , knowledge and understanding and can all use the same terminology which is globally used by our customers .
How satisfied are you with the Data Centre Fundamentals program ?
Our experience working with the CNet team has been extremely helpful and gratifying . We found the team to be knowledgeable , diligent , processoriented and highly disciplined with a great eye for detail . The Data Centre Fundamentals program is 100 % worth the time and finances . It is an extremely educational and satisfying program – it exceeded my expectations . CNet is doing a great job with bringing awareness to what we need to know .
How important is investing in your people and how will you continue to do this moving forward ?
‘ If a man empties his purse into his head , no one can take it from him .’ – said Benjamin Franklin . This is what we did at Siemens . Investing in our team made us more efficient and able to benchmark a certain level of knowledge throughout our sales and operations team . Moving forward , we are now planning to conduct more technical certifications and qualifications with CNet for our specialised teams . As it is rightly said , learning never stops . ◊
AS A PART OF OUR COMMITMENT , WE WANTED TO IMPLEMENT A SCHEDULE OF PROFESSIONAL DEVELOPMENT AND EDUCATIONAL ACTIVITIES FOR OUR CORE TEAM WITH THE LEADING TECHNICAL EDUCATION PROVIDER , CNET TRAINING . www . intelligentdatacentres . com
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