EXPERT OPINION functions operate with minimal human involvement or interference , across every facet of the organisation and its ecosystem of partners .
Five technology-enabled tenets to help organisations adapt , evolve and thrive
What does it take to get started on the journey to becoming an Autonomous Digital Enterprise ? BMC Software has identified five technology areas where organisations need to invest resources and partnerships as they look ahead to 2025 and beyond :
1 . A transcendent customer experience – Create real connections by making technology feel more human and giving employees what they need to create better customer experiences : from enabling do-it-yourself experiences to recognising mobile devices as a primary channel to leveraging analytics and orchestration for a frictionless experience .
2 . Automation everywhere – Radically automate customer interactions and operations , resulting in lower costs , fewer error , faster execution , fewer mundane tasks for employees and better customer experience . Embrace hyper-automation , operations automation and enterprise service management to drive automated business processes as a complementary business function working with human employees for greater efficiency with speed and accuracy .
3 . Enterprise DevOps – Drive continuous improvement by pushing the principles of DevOps processes across the entire organisation to drive business agility , optimise for constant delivery of applications and services , and embrace cultural and behavioural change for a frictionless environment .
4 . A data-driven business – Create value from assets by adopting a mindset that supports a systematic approach to data strategy , architecture , operations and execution - where decisions are supported by the data that runs the business today and can predict opportunities in the future .
5 . Adaptive cybersecurity – Safeguard the organisation through security functions that can automatically sense , detect and respond to access requests , authentication needs , inside and outside threats , and meet regulatory compliance to provide a holistic approach to cybersecurity for speed and agility . www . intelligentdatacentres . com
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