Intelligent CXO Issue 08 | Page 62

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SPLICE SOFTWARE ANNOUNCES PAY-BY-TEXT IN NORTH AMERICA , UK AND AUSTRALIA

SPLICE Software , a customer engagement company specialising in automated communication workflows and digital communications , has announced that text payments for policyholders , automated via an integration available for Duck Creek ' s Policy and Billing solutions , are available in the USA , UK and Australia .

TEXT-TO-PAY HAS RISEN IN POPULARITY AS CONTACTLESS PAYMENTS AND OTHER ALTERNATIVE PAYMENT METHODS SURFACED DURING THE COVID-19 PANDEMIC .
Duck Creek has just made it easier to do so with our latest text payment integration ," said Tara Kelly , President and CEO of SPLICE . " Payment by text is secure , convenient and efficient for all parties and we have made it easy for you to get started ."
This out-of-the-box integration with SPLICE includes configuration tools that can be added to an existing insurance product in Duck Creek Policy and then leveraged to send automated texts to policyholders whenever a bill is due . With the pay by text billing option , SPLICE can contact a policyholder with an SMS text that includes a link to a carrier ' s portal , where the policyholder can then initiate payment in Duck Creek Billing .
" To offer process improvements and time-saving measures to our customers who value digital engagement , we were excited to partner with SPLICE in 2018 ," added Elizabeth Del Ferro , VP of Partner GTM at Duck Creek Technologies . " The company brings some very impressive technology to the table in their API-based solution and the availability of payment by text is a fantastic tool to offer to our mutual customers ." x
The integration of text-to-pay is in direct response to growing customer demand . Text messages have a 98 % open rate and text-to-pay has risen in popularity as contactless payments and other alternative payment methods surfaced during the COVID-19 pandemic . Customers are more ready than ever to explore new channels of communication .
" Companies who want to meet customer expectations need to offer choices and
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