Intelligent CXO Issue 6 - Page 20


Latest research , The Deluge of Unhappy Workers , commissioned by Firstup , a leader in digital employee experience , and newly formed company resulting from the merger of SocialChorus and Dynamic Signal , has revealed that employees are unhappier than ever post-pandemic .

This new survey shows a mounting dissatisfaction among workforces across the UK , US , Germany , Benelux and the Nordics , with employees feeling undervalued , uninformed and ununified . The lack of employer communication was cited as a key contributing factor for unhappiness with nearly 35 % of UK employees agreeing that more communication from employers would result in increased productivity , and work satisfaction . a direct impact on the bottom line . Business , HR and internal comms leaders must act now to stem this workforce dissatisfaction and engage their teams with personalised information that helps them do their best work .”
The research highlighted a number of distinct areas of concern across the 23,105 workers surveyed globally , of which 5,009 workers were in the UK , with highlights including the discrepancy between the perceived value of workers ’ roles within their organisations , an unstable work / life balance and the mental health support received .
Unfortunately , those based outside of the office seem to feel these complaints most keenly , with a growing tension between desk based and deskless workers .
“ Businesses need to do more to support their employees , to reduce attrition rates and provide more valuable working experiences or remain responsible for the career reboot of the decade that some are calling ‘ The Great Resignation of 2021 ’,” said Nicole Alvino , Founder and CSO , Firstup .
“ At Firstup , we deliver a Digital Employee Experience ( DEX ) that helps companies reach , connect and engage every worker , everywhere . This research is a clear and urgent call to action – an organisation ’ s employees are its most valuable asset with employee satisfaction having
• Less than half felt valued in their role ( 40 %)
• Only 20 % felt that their employer needed to make no changes to improve their employee experience and help them feel more valued in work
• A mere 13 % believe their organisation had sufficient boundaries in place to safeguard their work / life balance
• 34 % want employers to ‘ create better lines of communication between executives and employees ’
• 48 % want ‘ company communications and messages delivered to the places I spend my work day ’. whether via email , mobile notifications and / or digital notice boards and signage
The data also demonstrates a clear desire for employees to feel that they contribute to the success of the organisation , with just under 70 % saying overall business goals and strategies are important to them , but only 17 % of surveyed UK workers expressed that they were not sure if their colleagues would notice if they were on leave .


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