Intelligent CXO Issue 21 - Page 17

TECH TRENDS likely to boost regular AI use among individual team members than managers who do not .
“ Trust is just one factor driving AI adoption : being required to use it , seeing your boss use it , having the ability to override it . These all contribute to adoption , especially at the early stages of AI deployments ,” said David Kiron , MIT SMR Editorial Director and Co-author of the report .
AI ’ s impact on job satisfaction , competency and co-worker interaction
According to the report , 64 % of survey respondents personally derive at least moderate value from using AI . These workers are 3.4 times more likely to be satisfied in their jobs than employees who do not obtain value from AI . Only 8 % of global survey respondents are less satisfied with their jobs because of AI .
Individuals who receive AI-based suggestions on improving their performance are 1.8 times more likely to feel more competent in their roles than those who don ’ t . Furthermore , employees working at organisations that invest in AI that improves the quality of decision-making for matters such as operations scheduling , inventory management and marketing return on investment ( ROI ) are 1.5 times more likely to perceive individual value from
AI compared with those who are in organisations that do not invest in this type of AI .
In addition to helping employees feel more capable in their job performance , the survey revealed that many respondents think that using AI has improved interactions with their team members ( 56 %), with their managers ( 47 %) and with other people in their departments ( 52 %).
“ To obtain the financial and organisational benefits of AI , managers must promote a virtuous cycle of use and value at the individual level by cultivating trust , understanding , agency and awareness of the technology ,” said Shervin Khodabandeh , a Senior Partner and Managing Director at BCG , Coleader of GAMMA in North America and Coauthor of the report . “ The relationship between individual and organisational value from AI is additive , not zero-sum .” x
TO OBTAIN THE FINANCIAL AND ORGANISATIONAL BENEFITS OF AI , MANAGERS MUST PROMOTE A VIRTUOUS CYCLE OF USE AND VALUE AT THE INDIVIDUAL LEVEL BY CULTIVATING TRUST , UNDERSTANDING , AGENCY AND AWARENESS OF THE TECHNOLOGY . www . intelligentcxo . com
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