Intelligent CXO Issue 21 - Page 15

TECH TRENDS of Analytics at Boston College and Guest Editor for the MIT SMR Artificial Intelligence and Business Strategy Big Ideas research initiative . “ For example , the idea that managers who use AI will replace managers who don ’ t use AI loses meaning when everyone is using AI .”
Understanding the extent of AI at work
AI use is so pervasive that individual workers may take some of its applications for granted . According to the findings , 66 % of individuals report that they do not use AI or use it only minimally . But when prompted with specific examples of AI-enhanced business applications , such as office productivity applications , calendar schedulers and customer relationship management software , 43 % of these respondents acknowledge that they regularly or sometimes use business products with AI .
“ When individuals don ’ t know that they are using AI they naturally have a harder time recognising its value ,” said François Candelon , Global Director of the BCG Henderson Institute and Co-author of the report .
“ But our research shows that employees using AI knowingly are 1.6 times more likely to get individual value and 1.8 times more likely to be satisfied with their jobs than those who do not realise they use AI .”
Mandating the use of AI is a critical step to overcoming resistance
Interviewees and survey respondents cited that mandating the use of AI is an important initial step to overcoming resistance . Making AI use mandatory triples the likelihood of its use : individuals required to use AI at work are three times more likely to regularly use the technology as those not required to use it professionally . But managers should still ensure that individuals have agency . Individuals who can override AI are 2.1 times more likely to use AI regularly compared with those who cannot override it . Moreover , managers who lead by example by using AI with their teams are 3.4 times more
MANY TECHNOLOGIES HAVE EMBEDDED , EVEN HIDDEN , AI COMPONENTS THAT WORKERS MAY NOT EVEN BE AWARE OF .
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