BUSINESS PROFILE have all made forward citations of our pioneering patents , confirming our position as a leading innovator in the conversational AI space .
What types of clients and markets do you serve ?
We operate in what ’ s widely known as the ‘ virtual assistants ’ market . Our platform is best suited to organisations in Europe and the US – typically retailers , telcos , Internet native companies and , increasingly , healthcare providers – that have many interactions with customers or patients .
Many of these customers are suffering from app fatigue and they ’ ll avoid pressing one for service , two to speak to an operator , and so on . Businesses therefore need to provide an alternative . But that alternative can ’ t be humans answering phone calls , chats or messages ; interactions come in waves and this would mean having to staff call centres with a large number of people .
Teneo is at the forefront of telecom provider , Swisscom ’ s contact centre , for example , where its conversational AI voice solutions and chatbots support more than nine million calls each year in four languages .
Elsewhere , automobile manufacturer , Škoda Auto , deployed a conversational AI solution to transform the experience of its online visitors , rapidly increasing the volume of test drive bookings and greatly improving its customer service .
What ’ s the business ’ s approach to management ?
We lead with three simple management principles . The first of these is that we all work towards an overall goal . The second is that we all have clarity in our own roles in achieving this goal . And the third is that we work to ensure we always communicate with clarity and authenticity within the organisation . www . intelligentcxo . com
35