BUSINESS PROFILE
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Please tell us a bit about your business
Artificial Solutions began by building chatbots back in the early 2000s , including IKEA ’ s Ask Anna , one of the first to be known across the globe . Since then , the company has patented the technologies fundamental to the evolution of the conversational AI industry . By making conversations a part of every software developer ’ s toolkit , we ’ re enabling innovators across every industry to reinvent how companies engage with their customers .
Handling 86 languages , and covering 40 % of the world ’ s population , our platform , Teneo – from the Latin ‘ to understand ’ – is an advanced Software-as-a-Service ( SaaS ) platform for building Virtual Assistants , which enables companies to communicate with their internal and external customers in any way they want ; they can talk or write like they would to a human , and the technology makes machines understand and act .
Developed over 20 years , our proprietary technology operates as part of the Microsoft Azure ecosystem and provides an extensive set of tools and features for the development of conversational AI . Seamlessly integrated with the channels and platforms that operate within an organisation ’ s contact centre , it means companies will never miss another customer , no matter where in the world they are or which channel they prefer .
How has the business grown since it started and how did you ensure growth ?
The company has grown in three distinct generations . In the first two , customers bought a solution from us , along with a licence and accompanying professional services . It ’ s in the third , and current iteration , that we began to offer our SaaS platform .
The move to SaaS came from our realisation that we could offer our customers an even better experience than they already had . We knew that by building an attractive SaaS offering , we ’ d be able to drive more business value . It would free up our customers ’ time , for example , and reduce their costs on system administration , while allowing us to ship more features faster than before , thereby making them more productive .
Artificial Solutions is a multinational technology company and provider of conversational AI , trusted by some of the largest organisations in the world . The company ’ s CEO , Per Ottosson , tells us more about conversational AI and his company ’ s vision of a world without queues .
Teneo went live in 2021 and has grown at a strong rate since then . We ’ re able to attract new clients and migrate existing ones at an unprecedented pace . What ’ s more , we ’ ve seen a 320 % growth in revenue as customers increase their usage of the platform , adding more use cases , channels and languages .
Today , we power millions of interactions across a vast set of industries each month . And this hasn ’ t gone unrecognised . The world ’ s largest software companies , including Amazon , Apple , Google , Microsoft and IBM
Imagining a world without queues
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