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Field service management tech : poor employee onboarding is damaging return on investment
Businesses are potentially wasting millions on field service management technology each year by failing to take sufficient care when rolling out new solutions , new research has found .
global field service management technology market is currently worth more than US $ 4 billion and predicted to boom to US $ 24 billion by the year 2030 .
According to The Forgotten Workforce Report by data capture specialists , WorkMobile , around three-quarters ( 73 %) of field service professionals now use some form of field service management technology while out in the field . Consequently , the
However , the research revealed that 41 % of field workers feel they are not given enough help and support when they are expected to start using a new piece of technology or digital solution , which is having a clear impact on their attitudes towards the technology and , as a result , its effectiveness .
Just 28 % of those surveyed said that technology enhances their day-to-day life , and one in 10 even said that it prevents them from doing their job to the best of their ability .
Less than half ( 44 %) believe that technology improves efficiency , 36 % that it enhances productivity – typically two of the key benefits of carefully chosen and implemented digital tools – and only 12 % think that it positively impacts customer relationships .
However , the good news is that just 7 % of field workers think that the traditional way of operating is more effective , while 45 % of respondents said that they appreciate the benefits of new technologies .
HelpSystems announces it has rebranded as Fortra
HelpSystems announced that it has become Fortra .
This evolution reflects the company ’ s enhanced commitment to helping customers simplify the complexity of cybersecurity in a business environment increasingly under siege .
With a stronger line of defence from a single provider , organisations of all kinds can look to Fortra to increase security maturity while reducing the burdens to everyday productivity .
“ The cybersecurity industry is always changing and we ’ re evolving along with it ,” said Kate Bolseth , CEO , Fortra . “ This is a pivotal , exciting moment for us as we ’ re defining a new , bold path forward that will bring positive change to the industry and our customers .
“ Everyone at HelpSystems is rallying behind this movement to tackle seemingly unmanageable security challenges and alleviate the constant worry many of our customers face . As Fortra , we want our customers to think of us as their cybersecurity ally , with them every step of the way .”
In recent years , Fortra has grown to more than 3,000 employees with offices in 18 countries and over 30,000 global customers .
As part of this evolution , the company shifted its focus to cybersecurity and automation , building a best-in-class portfolio with key capabilities in data security , infrastructure protection and managed security services .
These acquisitions have included Alert Logic , Digital Guardian , Cobalt Strike , Tripwire , Digital Defence , Terranova Security , Agari , PhishLabs , Core Security , GoAnywhere , Titus and other well-known software and services providers . x
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