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UK office workers hopeful about the ‘ promise ’ of digital , despite mixed results of COVID-driven changes to workplace technology
either already delivers , or will eventually deliver , on the ‘ promise ’ of digital , i . e . increased productivity , more innovation and a better employee experience .
New research from Citrix has revealed that while the majority
( 76 %) of UK office workers experienced changes to both their workplace technology and culture in 2020 , these changes left almost a third ( 30 %) of those employees more frustrated at work .
Despite this , employees remain hopeful about what a better use of digital technology can offer . The majority ( 92 %) are confident that their own employer ’ s workplace technology and work culture
The poll , conducted by 3GEM and quizzing 1,000 UK office workers in large businesses , questioned employees on how their workplace culture and technology had changed in 2020 and the impact of these changes on productivity and employee engagement levels . The survey also gauged whether these COVID-driven changes had influenced their views on how technology could affect the future of work at their organisation . To gain an accurate understanding of how their workplace technology set-up and working practices changed due to COVID-19 , this survey only polled office workers who have worked with their current employers since at least 2019 .
Mark Sweeney , Regional VP of UK and Ireland , Citrix , said : “ Deploying flexible technology which delivers a consistent employee experience anywhere and removes the friction from work is key to boosting staff productivity and engagement . Business leaders must prepare for a future where hybrid workforces are not reliant on the office on a daily basis and set staff up for success no matter where they are working .”
Macquarie Telecom recognised as one of the best places to work in Australia
Macquarie Telecom ( part of Macquarie
Telecom Group ) has been recognised as one of the top places to work in Australia in the annual Best Places to Work List .
The company was awarded in particular for fostering an inclusive workforce and its Heartbeat customer service programme .
Managed by Australian behavioural science consultancy , Inventium , and published in the Australian Financial Review ( AFR ) and BOSS Magazine , the prestigious annual awards are based on a rigorous assessment of Australia ’ s leading companies , recognising those that stand out as truly brilliant workplaces .
The assessment is made up of a staff survey and written submission , underpinned by Inventium ’ s Workplaces of the Future framework .
Macquarie ’ s submission highlighted how it has leveraged a combination of organisational analytics and advisory company Gallup ’ s Q12 engagement survey and CliftonStrengths assessment .
These initiatives focus on building individuals ’ and teams ’ strengths , rather than focusing on weaknesses .
“ The delusion that coaching and review processes should focus on highlighting and fixing weaknesses is sadly alive and well . We accept that we ’ ve all got different skillsets , and we focus on taking strengths to the next level ,” said Luke Clifton , Group Executive , Macquarie Telecom .
He believes the company ’ s culture of collaboration and Net Promoter Score ( NPS ) -backed customer service – built up over nearly 30 years – proved vital during COVID-19 lockdowns .
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