Intelligent CXO Issue 19 - Page 17

TECH TRENDS that this approach means that their organisation struggles with IT complexity . What ’ s more :
• Integration headaches remain : The majority of senior IT leaders in Australia believe data or system integration projects take too long ( 75 %) and are too expensive ( 79 %). At the same time , 79 % recognise that a lack of data or system integration creates a disconnected customer experience . Consequently , almost all ( 98 %) senior IT leaders in Australia say that new investments are influenced by a tool ’ s ability to integrate with existing technology .
• Companies are embracing low and no-code tools : Many senior IT leaders in Australia are turning to low and no-code tools to enable business users to build and test new experiences . Almost all ( 99 %) currently use low and no-code tools and 34 % plan to increase their use over the next 12 months .
• Automation maturity is growing , but there is room for improvement : Many Australian organisations have implemented automation to enhance customer experiences and product quality . Almost three-quarters of organisations ( 74 %) have either mostly or fully automated their IT operations and many have introduced similar levels of automation across other business functions – including customer support ( 69 %), sales ( 65 %), finance ( 62 %), marketing ( 61 %) and HR ( 61 %).
“ The current economic climate leaves IT leaders no choice – they have to do more with less . The tools are there to empower more users to become digital builders and help their organisations grow while improving efficiency . By automating processes where feasible , leaders can realise value faster and accelerate innovation ,” added McLarty . x www . intelligentcxo . com
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