Intelligent CXO Issue 19 - Page 15

TECH TRENDS
• IT leaders are being measured on user experience : More than half are now evaluated on employee productivity ( 58 %), while many are also measured on customer experience ( 55 %), cost reduction and optimisation ( 50 %) and employee experience ( 44 %).
Process improvements foster innovation and efficiency
While creating experiences is crucial , a peoplecentric IT and business strategy needs efficient processes to succeed . Almost half of IT leaders in Australia ( 56 %) think that working processes between IT and business teams could be significantly improved . The report also showed :
create fusion teams to improve processes and address process-oriented challenges . Fusion teams are multi-disciplinary teams that blend workers with technology , analytics or domain expertise and who share responsibility for business and technology outcomes . More than two-thirds ( 67 %) of Australian organisations have created or are in the process of rolling out fusion teams and 29 % plan to do so within the next 12 months .
TODAY ' S IT LEADERS MUST LOOK INSTEAD TO BROADER , COMPANY- WIDE PROCESS IMPROVEMENTS THROUGH AUTOMATION .
• Existing IT processes are a bottleneck : Nine out of 10 ( 95 %) senior IT leaders say that existing IT processes are hindering productivity . Process challenges are also reported to negatively impact customer experience ( 95 %), technology adoption ( 99 %), innovation ( 98 %) and employee experience ( 97 %).
• Process improvements are high on the agenda : Over two-thirds ( 39 %) of senior IT leaders in Australia say that making process improvements is a major priority for their organisation over the next 12 months .
• Fusion teams for process efficiency : A majority of respondents are looking to
Notably , of organisations with fusion teams already in place , 60 % of senior IT leaders in Australia say these teams have been very effective in helping the business meet its goals .
Automation and low and no-code tools drive efficiency and enhances user experiences Empowerment and enablement through technology drives business growth and organisations are using best-of-breed technologies to create new customer and employee experiences .
While this strategy can increase agility , nine out of 10 ( 90 %) senior IT leaders in Australia agree
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