Intelligent CXO Issue 18 | Page 9

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Key areas where businesses waste the most time and money

Most large companies struggle with 10 key areas of inefficiency , according to a new report by Pendo .

The Inefficiency Report asked 100 + leaders at large global enterprises where they are experiencing the most waste , and how they use their product to save costs , grow efficiently and prepare their companies for the impending downturn .
“ The harsh reality is that inefficient organisations will struggle to survive – but the good news is that most businesses already have what they need to make it through and outlast these difficult circumstances . They just need to look inward and learn how to leverage their secret weapon : their product .”
The key areas of inefficiency include painfully manual and resource-draining practices around support , a lack of data to prioritise development efforts , difficulty onboarding new customers or employees at scale , poor understanding of user needs and behaviours and high and unpredictable rates of churn . Organisations adopting a product-led approach to addressing these challenges have realised efficiencies including a 15 % cut in support calls and tickets , a third more qualified sales leads and a 5 % reduction in customer churn .
“ Right now , it ’ s more important than ever for companies to prioritise efficiency , trim excess waste and spend , keep the customers they already have and make sure internal teams are focused on the right – ideally revenue-generating – things ,” said Spencer Earp , EMEA MD at Pendo .

Vertiv names new chief human resources officer

Vertiv , a global provider of critical digital infrastructure and continuity solutions , has named Cheryl Lim the company ’ s new chief human resources officer ( CHRO ). Lim will report directly to Rob Johnson , CEO , and lead the development and execution of HR strategy in support of Vertiv ’ s business goals .

Lim brings more than two decades of experience leading human resources teams , supporting organisational transformation and supplying data-driven insights for global HR operations in the manufacturing space . Prior to joining Vertiv , Lim spent more than 20 years holding various HR leadership positions at Honeywell and was most recently the vice president of Human Resources at ITT .
“ Lim is an accomplished leader with extensive experience developing and executing highlevel HR vision , strategy and results ,” said Johnson . “ Her tremendous knowledge , backed by a successful track record of leading teams , acquiring talent and managing change across large global companies , will support the highperforming culture that is Vertiv ’ s backbone .”
“ Vertiv ’ s leaders have a vision for employee growth and well-being that aligns perfectly with the philosophy I followed during my more than 20 years in HR leadership ,” Lim said . “ I am excited to have the opportunity to work with a team of forward-thinking individuals and to implement strategies to help Vertiv support the organisation .”
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