Intelligent CXO Issue 17 - Page 15

TECH TRENDS
An alternative route
In a large number of cases , the reasons are far from malicious – negligence can be blamed for a percentage of them , but in many instances , they occur because workers face roadblocks when trying to do their jobs and so they look for alternative means .
Consider a recent report conducted by Censuswide , which revealed a staggering 94 % of Australian workers experienced frustration with inadequate technology to support hybrid work as the nation was living with COVID-19 . It ’ s no surprise those staff would make do with other tools at their disposal .
Similarly , at a recent event I attended , decisionmakers from some of the country ’ s largest companies noted that insufficiently resourcing their staff led to roadblocks that impacted their ability to serve customers , as well as their general quality of work life .
It even occurs in industries like healthcare , where practitioners turn to encrypted messaging apps – WhatsApp , Signal or otherwise – to share patient diagnoses , images of injuries and scans and other private information as it is the fastest way to do so , allowing them to commence treatment sooner .
While there is a need for consistent education of workers on what their obligations are to remain compliant , there is as much – if not more – of a need for employers to equip employees with the right capabilities to fulfil their roles .
WE EXPECT ISSUES TO BE RESOLVED IN REAL- TIME , THE FIRST TIME AND LOATHE REPEATING OURSELVES .
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