Intelligent CXO Issue 16 - Page 4

CONTENTS

ISSUE 16
NEWS 6 . LATEST UPDATES :
News affecting you and your business
55 . REGIONAL ROUND UP :

28 .

Why immersive customer experience gives superpowers to your consumers
An update of news from around our regions , including Africa , APAC , Europe , the Middle East and North America
12 . LATEST INTELLIGENCE :
Whitepapers from Manage Engine and Microsoft

34 .

‘ Scaling has become simple ’
ANALYSIS 14 . TECH TRENDS :
Five SD-WAN trends in the post- COVID era
66 . BUSINESS INSIGHTS :
The five functionalities that are crucial for your contact centre of the future
70 . FINAL WORD :

41

.
Hiring for potential in the war for talent
18 . INFOGRAPHICS :
Three key findings from Jumio ’ s digital identity 2022 research

37 .

20 . EDITOR ’ S QUESTION :
Following the UK ’ s recent trial shifts of the four-day week , how could you see this being adopted by organisations ?

25 .

14 . 63 .

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