Intelligent CXO Issue 16 - Page 36

BUSINESS PROFILE
OUR IT MANAGER HAS BEEN INSTRUMENTAL IN WORKING WITH NODE4 TO ENSURE WE HAD EVERY LITTLE DETAIL TO ENSURE A SMOOTH TRANSITION .
occur are noticed and resolved as soon as they appear . This took one service off of our hands and improved resilience .
With Node4 maintaining the internet breakout , scaling has become simple . All of the devices provided are configured , so to be fully operational , we only need the fibre connection into a building .
What improvements in efficiency and flexibility have you seen and how has this impacted your Digital Transformation journey ?
Over 99 % of our IT infrastructure is cloud-based and we see that as key to delivering efficiency and flexibility across the company . Utilising this during our Digital Transformation journey has allowed us to make much more use of reporting and business analytic tools . This helps employees be accountable , set and manage sales targets and make sure leads are followed up .
In addition , the new communication system is all integrated on a single screen , allowing employees to talk to customers , message each other and share files . We have experienced a huge improvement in efficiency with this , where time is saved switching between applications .
What advice would you give to business leaders looking to automate and improve their processes in the same way ?
One of the most important pieces of advice I have is to trust your employees . I ’ ve taken the approach of always employing someone better than me . Our IT manager has been instrumental in working with Node4 to ensure we had every little detail to ensure a smooth transition .
Taking a positive approach to problem-solving and allowing the team to think about improving systems and processes – rather than firefighting issues – will always add value to any business .
What does the future look like for Ellisons and the partnership with Node4 ?
I believe that any partner is critical to Ellisons ’ growth and improvement and Node4 has been no exception to this . We originally onboarded Node4 for their expertise in communications , but having proved such a success , we have already implemented additional services and solutions with them .
Over the last three years , our partnership has gone from strength to strength . With Node4 ’ s services , my team and I can add value knowing that the foundations of our IT infrastructure are in safe hands . x
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