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IT ’ S IMPORTANT TO HAVE COMPLETE TRUST IN YOUR STAFF AS THIS EMPOWERS THEM TO DO THE BEST THEY CAN AND STRIVE FOR EXCELLENCE .
and let them work out their tasks and objectives .
It ’ s important to have complete trust in your staff as this empowers them to do the best they can and strive for excellence .
Remote working is set to continue and I see this as playing a much larger part in our lives . The office environment will definitely change and organisations like Epsilon have embraced this . This is why it ’ s important for staff to be able to be able to work independently and flexibly and have a good work-life balance which will ensure that they are able to accomplish the outcomes they set out at the start .
I also conduct a global call annually with all employees and we have a catch-up every six months to discuss how we ’ re tracking , what we can do better and what help we need .
What do you currently identify as the major areas of investment in your industry ?
With our investments in Australia beginning to show results , we will now be expanding our footprint across Asia in new markets such as Vietnam , Malaysia , Indonesia and the Philippines , building out our infrastructure as well as teams to ensure we deliver what the market needs on all fronts – technology platforms and infrastructure , effective sales to help clients make the right decisions and client services to ensure they get the ROI from investments .
Our teams take centre stage in my mind . Investment in our employees will ensure partnerships for the long haul and those are the emotional connections we build that will further enable our clients to build their relationships with their consumers .
If you could go back and change one career decision , what would it be ?
What advice would you offer somebody aspiring to obtain a C-level position in your industry ?
It ’ s important to find a mentor and someone who can give you guidance and coaching but also be able to provide constructive criticism where needed . It ’ s also important to win the trust and respect of people that you work with and make sure that you keep to your commitments .
What behaviour or personality trait do you most attribute your success to , and why ?
My inner drive is passion and that gives me the desire to succeed . Passion pushes me to do better and strive for excellence . As I interact with the world , humility and empathy help me remain grounded in everything I do .
What ’ s your go-to productivity trick ?
One constant feature in my day is the periodic alarms on my phone . They keep me on track as I tackle all my tasks and keep me productive . I ’ m a big believer in focusing on one or two tasks that will make the most impact rather than trying to multi-task a variety of things .
What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months ?
Since the onset of the pandemic , my respect for video conferencing has gone up three notches . While it ’ s not as good as being with someone in person , video conferencing has enabled Epsilon employees and clients to stay in touch regularly and allowed the company to operate in a business-as-usual mode , especially across the various geographies that we have . It has been a life-saver for us .
While fairly new , I see the Metaverse playing a much larger role in the next 12 to 24 months and this will dramatically change the way we live and interact with each other . x
Back in the early 2000s , I was looking for funding for a start-up that I had founded . While I eventually went with a venture capital firm for the funding , in hindsight , I should have gone with angel funding as that would have given me more flexibility in the direction that I took the company . Of course , life is lived forwards but understood in hindsight , so this learning I believe has helped me be the enabling and empowering leader I hope to be .
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