ISSUE 15
Intelligent CXO is a Lynchpin Media publication for professionals with an interest in global CXO news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmedia . com
EDITOR ’ S NOTE
Hello and welcome to the 15th edition of Intelligent CXO . I hope you ’ ve had a wonderful month and enjoy the latest issue . This month ’ s cover story features Mark Onisk , Chief Content Officer at Skillsoft , on page 44 .
Skillsoft is a global leader in corporate digital learning , on a mission to prepare the workforce of today with the skills of tomorrow . The company offers a range of solutions to help employees and enterprises thrive by building crucial skills for the digital economy .
As CCO , Onisk oversees the company ’ s overall content library and strategy , its curriculum roadmap and the original content studios , alliances and partnerships that support the development of Skillsoft ’ s content library . Here , Onisk provides insight into the business , how he ’ s overseen its growth and the skill shortage in today ’ s workforce .
Mathias Holzinger , GM TeamViewer , Austria , outlines how the banking sector has adapted to this increased need for strong customer service , as well as the key elements required of a digital engagement platform . Annie Gardner , Omnichannel Customer Experience Manager at Marks & Spencer , expands on this , on page 72 , and tells us about the recent implementation of M & S ’ video-powered retail service , Go-Instore , and the benefits it has had on customer experience .
Our Business Strategy , on page 25 , follows a similar theme . Over the last two years , the pandemic has irreversibly changed the workplace , with it becoming harder to keep employees engaged as companies shifted into hybrid working . McLean & Company reveal in its new report how employee engagement in a hybrid workplace relies on three key driver categories .
Employee engagement continues to be a key theme this month with Ben Thompson , CEO of Employment Hero , on page 34 , speaking to us about Employment Hero and how the future of employment is global , diverse and purpose-driven .
Our Tech Trends , on page 14 , offers a change in focus – shifting from the employee experience to the customer experience . Every industry has had to respond to an increased demand for positive customer experience , and banking is no different . Here ,
On page 66 , Toby Zhang , CEO of Shop Lit LIVE , goes one step further and offers insight into why the West should be looking to mimic China ’ s e-commerce strategy by harnessing the power of technology and enhancing customer experience .
We also have a round-up of all the latest business news from across our regions , while our ‘ intelligent ’ brands sections look at the latest news in finance , marketing , HR solutions and employee engagement .
I hope you enjoy this issue and please do not hesitate to get in touch if you ’ d like to contribute to a future edition .
Catherine Darwen Assistant Editor
Rebecca Miles , Editor of Intelligent CXO , is currently on maternity leave . While she is enjoying precious time with her new arrival , Catherine Darwen will be heading up Intelligent SME . tech and Intelligent CXO . She would be delighted to hear from you . You can email her at catherine @ lynchpinmedia . com
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