Intelligent CXO Issue 14 - Page 44

IMPROVING USE EXPERIENCES A

CXO INSIGHT

C

Can you tell us about your career journey so far ?
My career started in manufacturing . I worked for Coca-Cola right out of college and in 1995 I was hired by the Perrier Group of America , which would ultimately become Nestlé Waters . I spent several years in manufacturing and warehousing before going to work at the corporate offices as a Business Analyst . That is where I made the switch to IT , around 2002 .
After some challenges with IT training , I became very interested in finding new ways for our employees to learn how to use technology . Eventually , after a bit of persuasion , my manager created a new position in the team which I used to develop a
Greisy Flores , Senior Global Product Manager of the Digital Adoption Platform at Nestlé new learning and training approach . That is what led me to my current position .
Can you tell us a bit more about Nestlé , how it started and its mission ?
Nestlé is the Good food , Good life company . We unlock the power of food to enhance quality of life for everyone , today and for generations to come . Our history began in 1866 , when German-born pharmacist Henri Nestlé developed a breakthrough infant food by combining cow ’ s milk , wheat flour and sugar for consumption by infants who could not be breastfed to tackle high mortality rates .
In 1905 , the company merged with Anglo-Swiss , to form what is now known as the Nestlé Group . For over 150 years , we have been applying our expertise in nutrition , health and wellness to help people , families and pets live happier , healthier lives . We constantly aim to push the boundaries of what is possible with food , beverage and nutritional health products to promote better health , greater accessibility and affordability , effortless preparation , protection of our natural resources and enjoyment .
How did the Center first come about and what are its main aims ?
The team and programme started in 2016 with a focus on Performance Support . When I created the Technology Learning Center the goal was to embed learning in the workflow and make it easier for people to learn how to use technology .
We didn ’ t realise it right away , but we were also creating a new mindset . People were learning to use new technologies and applications the same way they were learning anything else , in classrooms using PowerPoints and without hands-on practice . There was also no way to measure the effectiveness of technical
“ The responsibility of adoption usage is with the application owner , not with the receiver of the application .”
Greisy Flores , Senior Global Product Manager of the Digital Adoption Platform at Nestlé , speaks to us about the implementation of WalkMe , how this has helped employee engagement and how this has , ultimately , has effected Nestlé ’ s Digital Adoption Strategy .
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