Intelligent CXO Issue 14 - Page 29

FEATURE
Whether deployed in the back or front office , software automation is going to help employees be more effective in what they do .
People are most productive and happy when they equip themselves with the tools to take their work into their own hands . It is in the hands of every CEO in every company to help make the bold vision of an engaged workforce a reality . To conclude , ‘ customer first ’ goes hand in hand with ‘ employee first .’ Automation is crucial in transforming both as , by design , it puts people at the centre .
Ramkumar Chandrasekaran , HR Director at TCS UK & Ireland be able to thrive , this will have a positive impact on the organisational culture and staff retention , which is key at a time when businesses are struggling to hire new talent . Not least , all of this will directly impact the customer experience .
On the other side , with overstretched and unfulfilled employees working in an unengaging environment , it is impossible to maintain satisfied customers .
For this reason , it ’ s essential that employees are provided with the best possible tools to do their jobs and in the process achieve their highest potential . Many companies bet on software automation to streamline and automate their most data-intensive , high-volume , and rules-based tasks – allowing staff to focus on more interesting , value-add work . The end customers can also benefit from automation technology as things such as purchase orders , accounts and other processes are automated for faster turnaround .
People are the lifeblood of any business . It is vital that businesses create an engaged , progressive and inclusive work environment , and a healthy work-life balance for everyone , so employees can link their success to the success of their organisation .
Over the last two years and during the pandemic , we ’ ve made engagement and communication with our workforce a top priority at TCS . Our swift transition to remote working , facilitated by TCS ’ Secure Borderless Workspaces model , enabled our global workforce to work safely , securely and effectively from their homes .
We ’ ve also introduced a new range of well-being benefits to support employees working remotely , such as an employee assistance programme , 24 / 7 health information and advice and virtual engagement . Our employee networks , like UNO parenting ( for single parents ) and TCS MINDs , have been very active in creating open communities of support and connection .
A successful company will provide regular Learning and Development ( L & D ) training to equip staff with the right skills to thrive in their careers . Approximately 80 % of employees believe L & D opportunities help them feel more engaged at work , so this should be a top priority for businesses to enhance employee engagement further .
A SUCCESSFUL COMPANY WILL PROVIDE REGULAR LEARNING AND DEVELOPMENT ( L & D ) TRAINING TO EQUIP STAFF WITH THE RIGHT SKILLS TO THRIVE IN THEIR CAREERS .
Ramkumar Chandrasekaran , HR Director at TCS UK & Ireland www . intelligentcxo . com
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