Intelligent CXO Issue 13 - Page 6

LATEST UPDATES

CSM Sport & Entertainment launches Boostr

new employee wellness and

A engagement app , Boostr , has been launched by CSM Sport & Entertainment . Boostr is built for companies across the globe and designed to help them create a healthier , happier , better connected and more productive workplace .

Office working had been the tradition , remote working was forced on many businesses – and now many are choosing to move to a new pattern of hybrid working . If these businesses can get it right , the hybrid model will allow them to make the work lives of their employees more purposeful , productive , agile and flexible . But hybrid working carries with it risks – of feeling isolated and remote ; of losing contact with co-workers . Meanwhile , companies now sense an increased responsibility for the physical and mental well-being of their people – at a time when stress continues to be one of the main concerns for employees .
Boostr is designed for this new world of work and seeks to inject working life with some fun . For already active employees , Boostr will help focus efforts and challenge people to push themselves further while connecting with colleagues in a fun and engaging way . For those who are less active , Boostr is designed as a gentle and enjoyable start to a healthy journey . Boostr ’ s aim is to leave employees feeling happier , less stressed and better connected .

Webhelp to deliver solution for ‘ the next normal ’ in customer experience

The launch comes at a pivotal time in CX , with 98 % of organisations planning to transform operations within 24 months , according to research from Frost & Sullivan .
The Webhelp Anywhere framework is designed around businessspecific needs and strategy , helping to optimise cost and experience for clients .
It encompasses best-in-class technologies and tools to offer flexibility , scalability and consistent delivery wherever operations and teams are based and however they want to work .
The methodology combines bestshoring with new hybrid and remote delivery models , while the platform provides a flexible and scalable infrastructure . This enables brands to adapt to new challenges and opportunities , from pandemics to rapid growth .

Webhelp , a leading global provider of customer experience ( CX ) and business solutions , has launched Webhelp Anywhere – a proprietary methodology for designing customer operations ,

delivered using a secure and scalable hybrid-cloud platform .
The announcement comes as models of work , CX delivery and customer engagement are changing , with 91 % of CX management saying they expect remote working to form a permanent part of their customer-facing operations coming out of the pandemic . Webhelp Anywhere supports this shift , enabling new ways of working while also providing a harmonised approach to CX delivery .
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