Intelligent CXO Issue 13 - Page 23

EDITOR ’ S QUESTION

NATALIE MEIKLE-BRAES , HR MANAGER AT DECISION INC . SOUTH AFRICA

in person collaboration and can remain focused in their own environment when that is required .

In a consulting environment , engagement translates to the willingness of an employee to represent the organisational brand and give it their best when it comes to dealing with clients . This engagement is a direct reflection of their passion and satisfaction in being part of the business .

It is therefore imperative for organisations to understand their employees . And the best way of doing so is by listening to them when they provide feedback on where things can be improved . This will help create an environment that will make employees thrive .
At Decision Inc ., we have always taken great pride in the high levels of employee engagement that have been achieved through focused initiatives and collaboration amongst our teams .
Employee engagement is the cornerstone of success regardless of company size or industry sector . As far back as 2013 , an HBR survey found that 71 % of respondents ranked employee engagement as very important to achieving overall business success .
This is even more so the case in a consulting environment where it is the people of the business and not necessarily the technology , that differentiates it from its competitors . Our people are our assets and they are instrumental in what makes our business a successful one . Having a highly engaged workforce will result in happy customers and quality projects that will , in turn , deliver success for the organisation .
Employee engagement is also not a once-off process . It must be managed and measured on an ongoing basis . Fundamentally , having a high overall employee satisfaction is key to the success of any consulting business . x
EMPLOYEE ENGAGEMENT IS THE CORNERSTONE OF SUCCESS REGARDLESS OF COMPANY SIZE OR INDUSTRY SECTOR .
Of course , the past two years have made this a challenging operational issue to navigate . But despite this , we have maintained high levels of engagement through a people-centric , technology-driven approach .
As an organisation , we are proud to say we have overcome the potential challenges that can result from a hybrid working environment and the impact it can have on employee engagement . This provides the best of both worlds as people work together when there are key moments for
www . intelligentcxo . com
23