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What advice would you offer other C-suite executives to ensure each voice is heard ? from recruitment to retention , while also showcasing and celebrating the achievements of a diverse range of people .
I think being as inclusive a leader as possible is key here ; it ' s about listening to everyone in the team , taking their ideas on board and creating space for everyone to shine . I think it ' s also important to realise that great ideas and good advice can come from all around – as a leader you need input from all kinds of different people around you to help you grow your business .
It ’ s not about personally being the best in everything but it ’ s about being able to find resources and get help where needed . If you ’ re not listening to your team , you could miss the next great opportunity for your business .
What are some of the key challenges your customers are experiencing and how are you addressing these ?
Alongside this , more funding needs to be made available for training and mentorship , sponsorship opportunities must be increased and there needs to be better access to education . These changes are occurring , but there is much more to be done to accelerate the pace .
How has your organisation adapted over the last 18 months ?
With things constantly changing over the past 18 months we have had to remain adaptable to continue delivering high levels of customer service . This flexibility has also been important when supporting employees as everyone has had individual pressures to deal with , so being accommodating to different working times / workloads has been essential .
The main challenge facing our customers at the moment is the ongoing impact of the hard insurance market . Increased demand reduced capacity and increasing claims mean insurers are looking to find alternative distribution and reduce operating and claim costs . The hard market also brings an increased risk for insurers . This risk requires extra data to evaluate whether insurers should offer cover .
AI and Big Data applications by InsurTechs can join up these dots , using things such as social data and the Internet of Things to crossreference risk and improve reliability . Insurers are beginning to recognise the power of AI and Big Data in both underwriting and distribution and the Tapoly SaaS platform utilises AI and ML , helping to streamline data and information sharing between insurers and their distribution partners . Partnering with InsurTechs can reduce the overall operating costs whilst allowing traditional insurance players to access new and untapped markets that could not previously be accessed cost-effectively .
How important are role models for encouraging more women to strive for – and obtain – leadership roles ?
Role models are important for encouraging more women to strive for and obtain leadership roles . However , I believe structural changes in the way businesses operate are the most important thing to ensure more women achieve leadership roles . Companies should be implementing diversity and inclusion policies right through
While the past 18 months have been challenging for so many people , it has also proven the importance of Digital Transformation in insurance . When working from home was required , it was much harder for insurers who had not yet embedded technology within their operating processes to adapt , causing communication delays with their customers .
This has been a great opportunity for us , as it demonstrates the importance of what we are trying to achieve at Tapoly – driving digitalisation in insurance and making communication between insurers and distribution partners seamless . It has only spurred us on further to continue expanding our number of global partners so more people can benefit from our service .
How important is technology to your own business for ensuring the ability to scale and how do you plan to grow the business further ?
As a SaaS provider , technology is vital to everything we do at Tapoly . Our tech has enabled us to respond to market needs quickly , streamline our processes and expand across the globe . It has also enabled me to build a talented team of professionals based on their expertise , rather than their location . I ’ m always looking ahead to the next opportunity , so I have many plans for 2022 and beyond . I ’ m currently most excited about our plans to expand into emerging countries , as well as continuing to build on our diverse range of insurance products for workers in the under-served gig economy . x
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