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SHOWING EMPATHY , CULTIVATING TRUST , EMPOWERING PEOPLE AND BEING OPEN AND HONEST ARE ALL IMPORTANT SKILLS , THAT WE AS HUMAN BEINGS , NOT JUST LEADERS , CAN DEVELOP AND SHOULD PRIORITISE . computer understands . We are actively leveraging , monitoring and testing new language processing models to analyse , summarise and advance our live chat and digital switchboard offerings and using AI and cutting edge tech to help our PAs be even faster and provide an awesome service for our clients .
If you could go back and change one career decision what would it be ?
I am a firm believer that decisions in the past make you who you are today . We learn from everything , positive and negative so anything changed in the past would mean I am not where I am now . So , no regrets – if you learn one important lesson from everything you do , it has been well worth the experience .
What advice would you offer somebody aspiring to obtain C-level position in your industry ?
Do not aim for a C-level position ! Aim to add value to the business you are in , inspire those around you , be creative at driving growth and efficiencies , be innovative and forward focused and the right rewards will one day be yours . A job title means nothing – it is the actions and person behind it that are important .
What behaviour or personality trait do you most attribute your success to , and why ?
Authenticity . I am who I am . I am not perfect , but I know my strengths and my weaknesses , and I am always looking to learn . Knowing who you are is something that is hugely significant for our culture at Moneypenny , without a level of self-awareness we cannot understand and empathise with others , we cannot communicate and we cannot empower others to be the best version of themselves .
What ’ s your go-to productivity trick ?
Take a step away , turn off the notifications and the phone and write a list ! A walk is very good for thinking through problems . I am always on and always available , but for my own good I need to walk away sometimes and stop the noise !
What changes to your job role have you seen in the last year and how do you see these developing in the next 12 months ?
What changes haven ’ t we seen ? From growth mindset to cost-cutting and back again . At the beginning of this pandemic , I took a moment , thought about who I need to be to get us through this and how I want to be described afterwards . And that has been a true focal point for me . For the next 12 months what is important is to be agile , flexible , open and honest and to keep providing a brilliant service for our clients . Who knows what and who we need to be , but we do need to be adaptable and ready for change . x
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