Intelligent CXO Issue 3 - Page 63




Daljit Bamford is Chief Customer Officer at Tenth Revolution Group , a global leader in creating and delivering cloud IT professionals . She explains her job role and her most memorable achievement .


Describe your current job role
There are two hats I wear in my current role as Chief Customer Officer . The first is looking after our global strategic alliances . In other words , I oversee how we partner with vendors in our ecosystem and how we can work together to
effectively drive their customer success .
The other hat is managing how we , as Tenth Revolution Group , engage with our customers . We ’ re part of one of the hottest industries at the moment – tech – and we know how rapidly it can evolve . This means we need to constantly keep our eyes on customers ’ needs and the way they ’ re transforming . By doing this , we can align with our customers to help them meet their current and future talent demand and continue accelerating their Digital Transformation .
What would you describe as your most memorable achievement ?
It ’ s difficult to pick just one , but my most memorable achievement was probably when I was asked to be part of the keynote team for the 2017 Salesforce World Tour in London . This is the flagship event for Salesforce – being part of it that year was a remarkable experience for me . I ’ m also an avid Salesforce fan , so being able to share my passion with so many people and inspire so many of customers present at the event was unforgettable .
I think one other thing about this achievement that stuck with me was the amount of messages I received after the event . Most were from ethnic minorities , who told me how empowering it was seeing an Indian woman keynoting at such a massive event . Knowing I was a part of someone ’ s empowerment journey is truly an achievement in itself .
What style of management philosophy do you employ with your current position ?
As a business leader , I ’ m surrounded by a group of highly talented people and my goal is to inspire and motivate them to be a cut above . I don ’ t believe in micromanaging or ordering people around – my goal is delivering results , and most of all , having a happy team .
More than focusing on a management philosophy , I like to make sure I ’ m surrounded by the best talent possible . I know that doing so means that I need to make space for them to bring their creativity and their skills to the table . As leaders , we have to allow and support our employees to become their best selves . That constant progress and development is what propels the business forward .
What do you currently identify as the major areas of investment in your industry ?
The rapid acceleration in tech that we ’ ve seen over the past year has made the ecosystem hungrier than ever for new professionals . Investing in creating diverse new talent is vital if we want to be ready for the future of work . This is what we do with Revolent ; we create cloud talent as a solution to the ever-growing talent
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