may find themselves in a bind over skills gaps . It is expensive and often fruitless to attract and retain the kind of skills necessary to build the advanced digital workflows mentioned here . But today , automation projects can be undertaken by the very users that they will most benefit from , rather than farmed out to IT through a lengthy development life cycle that includes imperfect requirements gathering .
The citizen developer , under thoughtful governance , can be a lucrative asset capable of adding much more value than a new IT source . Using simple , drag-and-drop , low-code development platforms ( LDP ), non-tech citizen developers save on the procurement and ongoing costs of a new human resource , they deliver higher-fidelity outcomes and they learn new skills , which allows them to add even more value as time goes on .
Of course , the success of the citizen developer is predicated on a fully integrated IT department that supports them and empowers them to become autonomous . But if duly supported , the citizen developer – immersed as they are in daily , valueadding innovation – is much more likely to stay with the company than if they remain an undervalued backroom specialist perpetually frustrated by corporate inertia .
4 . Redesign cybersecurity
Today , every digital business has digital assets to protect . If they did not , they would not be a digital business . Mere antivirus and firewall just won ’ t cut it . Intellectual property and cloud infrastructure require a stronger threat posture and a dedicated Security Operations Centre ( SOC ) that covers the detection of threats , the containment of damage and the recovery from incidents .
But today ’ s security teams must go further to take responsibility for the assessment and management of risk , including penetration testing and red-team exercises . They must be integral to the design and testing of digital experiences to ensure the brand ’ s market reputation is not tarnished by trust issues . And they must be conversant in regulatory compliance and granted the authority to enforce it internally .
The digital business at last
Businesses must be and will be , digital . But slapping technology on top of legacy processes and stale culture will not be sufficient . Delight the customer , inspire the employee and secure the infrastructure . Now you are ready for the digital economy . u
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