Intelligent CISO Issue 52 - Page 22

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57 % OF ORGANISATIONS TAKE WEEKS FOR INFRASTRUCTURE ACCESS TO BE APPROVED

s trongDM , the company behind a People-First Access Platform , has released the results of its latest survey , the 2022 Access-Productivity Gap Report , which revealed that almost two-thirds of organisations have their productivity impacted on a daily or weekly basis due to access issues . The survey of 600 DevOps professionals highlights the consequences organisations can face when access is poorly managed and technical teams turn to workarounds to access critical systems .

Over half of technical staff wait days or weeks for access to critical systems
The report shows that it takes days to add tools to existing access solutions for 40 % of the organisations surveyed , with 21 % of businesses waiting weeks or months . As a result , access , productivity and security create a negative loop .
When technical staff is unable to access new tools , productivity is impacted . When that happens , it should come as no surprise that impatient employees will devise workarounds that create unintended security risks .
In an effort to keep data and systems secure , access to infrastructure and new tools is restricted to ensure security . But at what cost ? Over half of organisations ( 57 %) report that it can take days or weeks for access requests to be approved – which isn ’ t counting the 10 % of organisations that don ’ t have clear SLAs for access at all . In the meantime , businesses experience lost productivity as they wait :
• Access issues consistently impact productivity : 64 % of organisations have their productivity impacted on a daily or weekly basis due to access issues .
• Significant time is lost simply accessing infrastructure :
73 % of employees require 15 or more minutes to get access to infrastructure , with over a quarter ( 30 %) requiring more than 30 minutes .
• Poor access practices means missed deadlines : 52 % of development teams have missed deadlines due to issues with accessing infrastructure , with 53 % of teams being held accountable for the missed deadline even if it was caused by lack of access to the required infrastructure .
Complicated access can lead to data breaches
Technical teams that are unable to access required resources often embrace risky workarounds in order to perform job functions . The data shows that 55 % of IT , security and DevOps team members are maintaining backdoor access to systems and 42 % have embraced ‘ shadow IT ’ in
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