industry unlocked or registration forms ; Contactless Checkout , which allows hotels to understand when guests will leave their hotel and boost their reviews ; Guest Messages , which allows guests and staff to easily communicate via text message ; Upsells , which allows hotels to generate > US $ 100k + annually in upsell revenue ; and Digital Contracts , which increases staff efficiency and bookings . These industry-leading solutions are helping forward-thinking hotels improve their business processes and bottom line while enhancing customer service for their valued guests .
Another hotel organisation improving its security capabilities for its guests is world-famous Jumeirah Hotel Group . The organisation is set to meet evolving customer expectations in the checkin / check-out process by deploying biometrics as the basis to track tailored stay requirements , for payments and for onboarding guests .
PCI compliance and fraud reductions were a driver for this technology implementation , but as always , our top priority is the guest experience .
Biometrics technology is becoming increasingly utilised across the IT industry for identification and access control purposes . As a global luxury hospitality company and member of Dubai Holding , Jumeirah Hotel has announced a strategic partnership with Incode Technologies , an industry-leader in identity verification and authentication for global enterprises , to transform hospitality expectations and further innovate the guest experience using biometric technology .
Designed to provide a seamless experience from the moment a guest steps foot in a Jumeirah hotel or resort , the partnership with Incode will tackle this challenge head-on through enhanced digital and biometric technology . In accordance with best practices to ensure privacy and security , the system uses their identity to customise and create truly personalised experiences , on and off property .
“ Time is precious for our guests and so we constantly look at ways in which to make their experience as seamless as possible so they can maximise their time with loved ones ,” said Pedro www . intelligentciso . com
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