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HOTEL COMPANIES PRIORITISE GUEST EXPERIENCE BY IMPROVING CYBERSECURITY CAPABILITIES
Hotel providers continually strive to offer more seamless and secure experiences to their guests and cybersecurity undoubtedly plays a big part in this . Here we take a look at why Germain Hotels has made Canary Technologies ’ digital credit card authorisation solution the standard across all its properties , as well as how Jumeirah Hotel Group is using biometrics to create an identity-centric journey for its guests while ensuring privacy and security remain paramount .
anary Technologies ,
C which is modernising the hotel tech stack with the first mobile web end-to-end Guest Management System and its award-winning Digital Authorizations solution , has announced that Germain Hotels has made Canary ’ s Digital Authorizations software the standard across all of its 18 properties .
Germain Hotels is a family-run business that owns and operates Le Germain Hotels , Alt Hotels and Escad Hotels
Canary ’ s Digital Authorizations product gives Germain Hotels a more secure solution that provides a better , more streamlined overall guest experience . across Canada . Ranked as one of Canada ’ s 50 Best Managed Companies , Germain Hotels is renowned for the impeccable warmth , hospitality and style it brings to its properties .
With Canary ’ s Digital Authorizations solution , Germain Hotels properties will be able to send third-party guests a unique link so they can enter their credit card information through a PCI-compliant and secure online interface , instead of filling out paper or PDF credit card authorisation forms . Each hotel will also have access to Canary ’ s comprehensive anti-fraud software and dashboard to keep track of each guest ’ s digital authorisation online .
Canary ’ s Digital Authorizations solution is fully compliant with Payment Card Industry ( PCI ) standards that all businesses must adhere to if they capture , process , transmit , or store credit or debit card information . Since most paper credit card authorisation forms are not PCI-compliant , Canary ’ s Digital Authorizations product gives Germain Hotels a more secure solution that provides a better , more streamlined overall guest experience .
Canary ’ s Digital Authorizations also helps merchants avoid the errors and fraud often associated with the process of collecting credit card information on paper forms : hotels using Digital Authorizations have reported up to 90 % decreases in chargebacks .
“ PCI compliance and fraud reductions were a driver for this technology implementation , but as always , our top priority is the guest experience ,” said Charles Bureau , Vice President of IT at Germain Hotels . “ Canary has deep experience and a great reputation in this area and our evaluation found that the company provides a solid solution with measurable impact . That ’ s why we ’ re implementing Canary across all of our properties .”
“ Digitising credit-card authorisations is a relatively easy way to improve payment security and reduce chargebacks and fraud ,” said Canary VP of Sales , DJ Singh . “ Guests don ’ t miss those paper forms and hotels see immediate ROI . We look forward to working with Germain Hotels to improve security and efficiency while enhancing the guest experience .”
In addition to Digital Authorizations , Canary offers an array of products that cater to the specific needs of the hotel industry . Its roster of products also includes Contactless Check-in , which allows guests to check-in virtually without exchanging credit cards , IDs
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