editor ’ s question
WHAT CHANGES HAVE YOU SEEN SINCE GDPR WAS
IMPLEMENTED FOUR YEARS AGO ?
? n 2016 , the EU
I adopted the General Data Protection Regulation ( GDPR ) – a law introduced to ensure data privacy and protection . Member States were given two years to ensure it was fully implementable in their countries by May 2018 . Four years on and organisations are introducing solutions to better manage GDPR requirements and ensure they handle data correctly .
Cyara , provider of the award-winning Automated Customer Experience ( CX ) Assurance Platform , has announced the launch of a free GDPR compliance testing service for organisations ’ chatbots in both English and German . The compliance checker , provided through Botium and informed by GDPR experts , helps organisations understand whether a bot can deal with customer enquiries in a way that satisfies GDPR requirements , reducing the risk of non-compliance and providing enhanced assurance to customers around data governance .
“ As chatbots collect information in an informal way , this data isn ’ t necessarily treated in the same way as more formal datasets ,” said Christoph Börner , Senior Director , Digital , at Cyara . “ Our free GDPR compliance checker will enable us to understand how a bot treats a user ’ s data – allowing us to suggest
Our free GDPR compliance checker will enable us to understand how a bot treats a user ’ s data – allowing us to suggest ways to fix GDPR violations . ways to fix GDPR violations – providing additional reassurance to customers and helping free organisations from unnecessary risk .”
Cyara ’ s GDPR compliance test includes a broad range of questions that a customer may ask about the use of their data to understand whether the bot deals with these enquiries in a compliant way . The test also audits the processes behind the bot – such as where data is stored and who can access it – in order to ensure that these , too , are in line with GDPR regulations .
If any areas of non-compliance are detected , the checker will automatically provide an actionable list of actions for organisations to take to bring the bot into compliance . By easing the process around best practice data governance , Cyara ’ s approach reduces the risk of fines associated with noncompliance and allows bots to quickly and accurately assist organisations ’ customers who want to know how their data is being stored . www . intelligentciso . com
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