Intelligent CISO Issue 46 | Page 53

Some of the specific benefits we ’ ve seen include the fact that the customer support model is so capable in helping us .
COVER STORY
As a leading global commercial real estate company , how do you manage your operations to ensure you offer your worldwide customers a secure service ?
There are certain services within our organisation that are very much global standard and email is one of those where everybody goes through the same systems no matter what business line they ' re in .
As we ' ve done mergers and acquisitions , one of the first things we do is restart rerouting their email through our system through Mimecast to look at trends and what ' s going on .
And that ' s really been how we ’ ve secured our email is by having that one corporate standard for all those emails reaching our employees .
I think that ' s important because this is one of those things that really does require a global standard considering the tens of thousands of people using email every day .
Why did you decide to work with Mimecast on this occasion ?
Mimecast was actually chosen before I started here , but one of the reasons for it being chosen was down to the Softwareas-a-Service cloud support that it has . Cushman and Wakefield came together from a conglomeration of a couple of other commercial real estate firms so it needed a platform that could grow as the business grew with the various mergers and acquisitions and not have to have lots of system changes etc .
I think another reason when considering some of the benefits we ’ ve received from Mimecast is also in how its customer support has worked and truly been an extension of our staff in supporting coming up with different solutions when needed . Really working with us to come up with solutions and help configure the Mimecast system to support our business needs has been a massive benefit . I see this as a huge differentiating factor in comparison to some of the other players in the space where their customer service can be quite lacking .
What specific benefits have you seen since working with Mimecast and how far would you recommend its solution ( s )?
Some of the specific benefits we ' ve seen include the fact that the customer support model is so capable in helping us . We ’ ve not had to add additional staff and other factors in some of our messaging platform areas because of the support Mimecast offers . I think another great benefit is again , just able to scale as we scale and not even having to think about it . We don ’ t even need to question whether we have enough capacity when carrying out mergers and acquisitions .
What advice would you offer to other CISOs looking to protect their email systems ?
Firstly , I think it ' s important that they think about what interactions they want their employees to have . For some organisations , they want things to be happening in the background that they

Some of the specific benefits we ’ ve seen include the fact that the customer support model is so capable in helping us .

don ’ t really have to think about . For other organisations , they want it to be a much more integrated interaction . I would ask a CISO about their organisation ' s culture of how email is used and how much they want to have their employees interacting with it .
I think it ’ s important to consider how much visibility you want to allow your employees and users to have and how much they will use it – if you do a bunch of things and they don ' t use it , it ' s really not adding value to the organisation .
What ’ s on the horizon for Cushman and Wakefield over the next 12 months and how has Mimecast accelerated your business capabilities ?
As we ’ ve continued to grow , Mimecast has been able to grow with us without missing a step . For us , the focus will be on seeing how Mimecast is going to build in some other areas . I think that ' s important because we see , again , the trend of how people are using email starting to change ; from it being just an email that comes in to getting one for the first time from a new contact .
I think another big thing on the horizon with Mimecast is not only what it can do , but also what other solutions or services it may continue to partner with in the security ecosystem and what other things it can integrate with in order to have an organisation that has a more holistic ecosystem where various security platforms are sharing information . u www . intelligentciso . com
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