intelligent PHYSICAL SECURITY |
hales has announced a new
T voice biometric solution which is part of Thales Trusted Digital Identity Service Platform for onboarding and authentication . It meets the growing demand from mobile operator call centres to fight identity fraud while providing a seamless customer experience . Delivered in partnership with ID R & D , one of the recognised industry leaders in voice biometrics , this new capability further strengthens the Thales Trusted Digital Identity Platform , which already incorporates sophisticated identity document verification and advanced biometrics such as facial and fingerprint recognition .
Alexey Khitrov , CEO , ID R & D , said : “ ID R & D provides a new generation of voice biometrics that enables superior security and better user experiences .
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Partnering with Thales to detect and avoid fraud without imposing friction on customers and without giving any clues to fraudsters is exciting .
“ With this solution , we offer mobile operators a strong case for deploying voice biometrics to stop fraud during new subscriber enrolment and subsequently strengthen ongoing authentication .”
Call centre operators are asked to verify the identity of callers in order to detect identity fraud attempts . As well as proving ineffective , current processes using Knowledge Based Authentication ( KBA ) create frustrating delays for legitimate subscribers , compromising the customer experience .
Guillaume Lafaix , VP Mobile Connectivity Solutions , Thales , added : “ Fraudsters are now targeting more and
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In contrast , Thales ’ automated voice matching solution is completely transparent and unobtrusive for callers and requires no input or training on the part of call centre staff . It allows call centres to detect fraudsters trying to impersonate customers . Thales partners with ID R & D for this voice matching solution . Callers ’ voices are compared rapidly with stored voiceprints of known fraudsters and individuals associated with suspicious call patterns . With strong performance in the 2019 National Institute of Standards and Technology ( NIST ) Speaker Recognition Evaluation leading benchmark challenges , ID R & D ’ s technology is recognised as offering unprecedented accuracy , speed and reliability .
Thales voice matching also supports seamless authentication of legitimate customers . With user consent , this further opens the door to securely access personalised service offers .
After a recent implementation by a leading mobile operator , Thales voice biometrics proved so effective in identifying fraudulent callers that it is now being extended to new use cases with existing user authentication , to replace login and passwords , all this while complying with the local regulations related to privacy . u
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