Intelligent CISO Issue 40 - Page 45

KnowBe4 particularly excelled on two fronts : user experience and an unmatched repository of training materials and phishing templates .
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Pedro Borracha , Head of Information Security at Depop
done a 180 . Through gamification and the platform ’ s leaderboard , employees have become inspired to engage in some friendly competition . Through notifications , Borracha can also inform managers if their teams are falling behind .
“ In the beginning , people will say , ‘ What is this training ? Is this optional ? Is it mandatory ? I ' m too busy ’.

KnowBe4 particularly excelled on two fronts : user experience and an unmatched repository of training materials and phishing templates .

“ I know all the excuses . But KnowBe4 has allowed us to slowly but surely transform training into something that is welcomed ,” said Borracha .
“ We have successfully distributed policies via KnowBe4 , too . I recently sent out an acceptable use policy and in just over an hour , 81 employees had already acknowledged it . That ’ s one person per minute . When we first started , this would have been unthinkable .”
KnowBe4 is now very much embedded into Depop ’ s cybersecurity maturity roadmap and it is used daily for training campaigns , phishing exercises as well as reports submitted to the executives on a weekly basis .
What ’ s more , if there is ever something Borracha wished KnowBe4 could do to improve its offering , or if he needed help resolving an issue , he knew he could depend on his customer success manager to make it happen .
“ I have full faith that if I send an email to my customer success manager , I will get a reply in less than 10 minutes ,” said Borracha . “ They really listen and follow through .” www . intelligentciso . com
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