COVER STORY
The support
from Knowbe4 is
amazing and the
relationship we have
operates more like
a partnership, which
is what I would love
to see with all of my
other cybersecurity
suppliers.
videos intermittently – a format that has
really worked for us.
What are some of the
cybersecurity challenges
facing the industry and how
are these being combatted?
As an industry, we are not used to
this kind of remote working at such a
large scale, so that was the biggest
challenge. In fact, as far as Business
Continuity plans go, this wasn’t even
part of the equation, as it wasn’t for
many companies. We needed to quickly
ramp up equipment and make sure that
any working employee had access to a
company device; and where they wanted
to access information on a personal
device, we quickly deployed MFA to allow
for this. Another way we could make sure
everyone felt connected and supported
was through the use of Microsoft Teams
– not only from a security awareness
perspective, but also from a personal
one. It helped us communicate to
employees how to work remotely and
created a sense of togetherness.
How has KnowBe4’s tailored
solution helped SIG to achieve
great results?
We’ve used the feedback capability
through the KnowBe4 platform to gauge
how well it has been working and
the response has been positive. We
made the decision to release episodes
of the Inside Man every two weeks,
but employees have requested them
sooner – it has really improved security
awareness culture and the perception
of security training in our business.
In fact, our learning and development
team can see the benefit of this kind of
training and is in talks with Twist & Shout
(a KnowBe4 company) to enhance their
own initiatives. So, it has been a catalyst
in other areas of our business outside of
IT and cyber.
What long-term benefits do you
predict for the future as a result
of the implementation?
The pandemic has brought on the need
for remote working at scale and with
it, the need for security awareness
increases. We’ve recently also
purchased the PhishER and PhishRIP
services from KnowBe4 that empower
people to help themselves and report
phishing emails easier. But not only is
it easier from a reporting perspective,
there are also communications back
to the employee that thank them for
recognising suspicious messages. It’s
about positive reinforcement.
With the breadth and choice of different
training materials, we’ve completely
changed our awareness programme
and it means we can train people more
regularly (rather than annually or boring
tick box exercises). This constant
reinforcement is really powerful.
How would you summarise
the overall experience
with KnowBe4?
I am a huge fan. The platform
continuously evolves and the
content is amazing. Even issues I may
have had with it in the past have now
been addressed in development or
are being addressed. The support
from Knowbe4 is amazing and the
relationship we have operates more
like a partnership, which is what I
would love to see with all of my other
cybersecurity suppliers. After all, we’re
all working towards the same goal. u
www.intelligentciso.com | Issue 29
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