servers and interface with malicious
threats and attacks.
The CIO and the security officer must
implement further security controls
to shield critical IT assets from
cybersecurity assaults and abuse by
expanding and increasing the system
update refreshes and application fixing
towards the endpoint level to proactively
secure any vulnerability.
As customary business movement
requires interfacing and arrangement
between representatives and clients,
the CIO is required to provide a secure,
reliable remote work platform with a
collaboration system to power up remote
work. This essential service will turn into
the most critical function to equip the
workforce and enable the everyday action.
The CIO and his management group
need to lead the change and be an
excellent example for employees.
Processes and methods should be
amended and communicated back
to the employees. The pressure on
the customer service department
will drastically increase as incidents
and requests will increment and
accomplishing the guaranteed
administration level understanding will
be intense.
It’s a chance for the CIO to improve
current frameworks and procedures,
begin progressing and enhancing the
customer service solution with more
knowledge-based articles that will help
and guide the employees.
They can also look to utilise advanced AI
solutions to efficiently resolve first-level
interactions and improve time to fix.
The CIO and his management group need
to lead the change and be an excellent
example for employees.
Deploying bots to handle repeatable
enquiries and interactions, considering
more automated workflows and
implementing robotic process automation
to handle known issues or tasks will
reduce human errors. This will help the
employees to stay focused on responding
to this change effectively and concentrate
on the company vision and its mission. u
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Issue 25 | www.intelligentciso.com