Intelligent CIO North America Issue 08 | Page 18


Report reveals cyber-risk to critical and industrial infrastructure reaches all-time high

are dramatic reminders that the critical infrastructure and other systems that we rely on are vulnerable and at constant risk of attack . Understanding the effectiveness of defenses against the emerging threat and vulnerability landscape is vital to success .”
Nozomi Networks ’ latest OT / IoT Security
Report , gives cybersecurity professionals an overview of the OT and IoT threats analyzed by Nozomi Networks Labs security research team . new report from Nozomi Networks

A Labs finds cyberthreats to industrial and critical infrastructure have reached new heights as threat actors double down on high value targets .

With industrial organizations ramping connectivity to accelerate Digital Transformation and remote work , threat actors are weaponizing the software supply chain and ransomware attacks are growing in number , sophistication and persistence .
“ This report leaves no doubt that the time for action is now ,” said Nozomi Networks Co-founder and CTO , Moreno Carullo . “ The recent Oldsmar , Florida , water system attack and the on-going SolarWinds investigation
Nozomi Networks CEO , Edgard Capdevielle , said : “ While threats may be on the rise , the technologies and practices to defeat them are available today . We encourage organizations to act quickly to implement the recommendations in this report . It ’ s never been more important or more possible to take the necessary steps to detect and defend critical infrastructure and industrial operations .”

Verizon expands contact center portfolio with Genesys Cloud

Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings with contact centers increasingly relying on digital , remote-first operations . The solution , a cloud-based Contact Center-as-a-Service from Genesys , offers businesses the ability to deliver branddefining customer experiences on an endto-end , cloud-based platform with remote access that takes advantage of Verizon ’ s award-winning network .

The Verizon Business customer experience portfolio also includes Genesys Engage subscriptions to provide a path from onpremises to hybrid cloud and public or private cloud deployments .
Contact center solutions are being reimagined to address the multi-experience that converges the customer experience , employee experience and user experience to transform business outcomes . Genesys Cloud enables organizations to maintain a human connection based on how the customer chooses to engage – whether a call or via a digital channel such as text , chat or social media .
As contact centers are relying on digital , remote-first operations , Genesys Cloud allows remote agents to access the solution ’ s full breadth of capabilities wherever they work , driving enhanced workforce engagement .
Sampath Sowmyanarayan , President of Global Enterprise at Verizon Business , said : “ Genesys Cloud provides an excellent platform to manage a remote workforce with the added benefit of automation , AI and chatbots delivering a streamlined customerfirst user experience .” p
18 INTELLIGENTCIO NORTH AMERICA www . intelligentcio . com