Intelligent CIO North America Issue 6 - Page 57

CASE STUDY

tThe challenge : Eliminating exposure to internal and external threats

“ Our users are constantly under threat of attack – whether they ’ re in this building or outside of these four walls ,” said Sam Langley , VP of Information Technology , at TGI Fridays ’ headquarters in Dallas , Texas . “ We needed strong endpoint protection that travelled with the users .”
Opening its first location in New York City in 1965 , TGI Fridays now encompasses more than 900 restaurants in 60 countries employing nearly 74,000 staff members .
Using a franchise model , it serves high-quality , authentic American food and handcrafted cocktails to over 50 million guests each year .
Celebrating ‘ Fridays ’ by bringing people together to socialize , is at the core of TGI Fridays ’ legendary promise : ‘ In here , it ’ s always Friday ’. Driving business growth and increasing profitability , TGI Fridays has focused on digital and technology innovation to enhance the guest experience . Using applications powered by Artificial Intelligence ( AI ), they ’ ve increased client engagement , improved internal operations and boosted the skills of their team members to deliver exceptional experiences .
“ My responsibilities include all restaurant facing technology ,” said Langley , “ from the point-of-sale system to the back of the house infrastructure to the corporate office and corporate infrastructure software development and information security .”
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